Contact information
CONTACT INFORMATION
Last updated: August 11, 2026
Zen Publishers provides publishing-identity services for independent authors, publishers, and emerging imprints.
BUSINESS INFORMATION
Business name: Zen Publishers
Customer-service email: contact@stayzen.pro
Business mailing address: 8 The Green STE B, Dover, DE 19901, United States
Website: This online store and its Contact page
Please use a business mailing address suitable for public display. This policy may appear in the storefront and checkout.
CUSTOMER SUPPORT
For questions concerning an order, service eligibility, intake requirements, delivery, billing, corrections, or account access, contact Zen Publishers through the Contact page or customer-service email.
For an existing order, include:
• Order number
• Purchaser’s name
• Service purchased
• Clear description of the request
Providing complete order information helps Zen Publishers locate the correct publishing record and respond efficiently.
SERVICE COMMUNICATIONS
Customers should monitor the email address submitted during checkout. Zen Publishers may use that address to request intake materials, confirm metadata, provide approvals, communicate project updates, and deliver completed digital assets.
A delayed response to a request for required information or approval may extend the service timeline.
RIGHTS, ISBN, AND METADATA QUESTIONS
Questions involving publishing authority, ISBN eligibility, publisher-of-record status, title metadata, imprint use, or edition distinctions may require additional documentation before Zen Publishers can provide a definitive response or begin fulfillment.
SECURITY AND PRIVACY
Avoid sending passwords, complete payment-card information, banking credentials, Social Security numbers, or other highly sensitive information through the Contact page or ordinary email.
Payment information is processed through Shopify and the store’s authorized payment providers. Zen Publishers will identify a secure submission method when documentation containing sensitive information is required.
RESPONSE TIMES
Zen Publishers responds during its published business hours. Requests involving rights verification, ISBN records, third-party platforms, or archived project information may require additional review.
BILLING OR DELIVERY ISSUES
When reporting a duplicate charge, incorrect charge, missing deliverable, or access problem, include the order number and purchaser’s name. Zen Publishers may request reasonable identity verification before discussing an order or restoring access to customer materials.
LEGAL OR FORMAL CORRESPONDENCE
Formal correspondence may be sent to the public business mailing address listed above. Clearly identify the sender, relevant order or publication, and the purpose of the correspondence.